1. Purpose
These Terms and Conditions govern the use of the website doublegitaly.com and the relationship between Double G Travel Srls (hereinafter “Double G” or “we”), with registered office at Via E. Gianturco 92, 80142 Naples (NA), Italy, VAT number IT11105451212, and users who request the luxury travel consulting, trip organisation and concierge services offered through the site.
2. How requests work
Requests submitted through the site’s contact form constitute a simple request for information or a quote, not a binding order. Following the request, our team prepares a tailor-made proposal (itinerary, services, financial terms), which is sent to the user by email or through other agreed channels. No contract is concluded simply by submitting the online form: the agreement between the parties is only finalised once the user explicitly accepts the proposal, in accordance with the terms set out in the proposal itself.
3. Role as intermediary
Double G acts as an intermediary and organiser, selecting and coordinating third-party suppliers (transport companies, accommodation providers, experience operators and other travel service providers) to deliver the proposal agreed with the user. The final services (transport, accommodation, activities, etc.) are provided directly by the selected suppliers, who remain responsible for the performance of their respective services in accordance with their own contractual terms, communicated together with the proposal.
4. Prices and payments
Service prices are not fixed or published on the site, as each proposal is tailor-made according to the specific needs of each engagement. The total price, payment terms and timing are communicated in writing to the user before the engagement is confirmed and are not considered final until expressly accepted by both parties.
5. Cancellations and changes
Cancellation and change conditions (deadlines, any penalties or non-refundable costs) depend on the services and suppliers involved in each engagement and are specified individually in the proposal sent to the user. In the absence of specific conditions agreed in writing, the cancellation conditions set by the individual third-party suppliers apply.
6. Liability
Double G undertakes to select reliable suppliers and to coordinate services with the utmost professional diligence. Except as otherwise provided by mandatory law, Double G is not liable for:
- acts, omissions or failures attributable to the third-party suppliers responsible for providing the individual services;
- events of force majeure, unforeseeable circumstances or exceptional events beyond our control that prevent, delay or alter the performance of the services (for example: adverse weather conditions, strikes, measures adopted by public authorities, health emergencies).
Users retain the right to assert their claims directly against the supplier responsible for the failure to perform, where different from Double G.
7. Intellectual property
All content on the site (text, images, videos, trademarks, logos and other materials) is owned by Double G or its respective rights holders and is protected under applicable intellectual property law. Reproduction, distribution or modification of this content without Double G’s prior written authorisation is prohibited.
8. Privacy
The processing of users’ personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.
9. Governing law and jurisdiction
These Terms and Conditions are governed by Italian law. Any dispute concerning their interpretation, validity or performance shall fall under the exclusive jurisdiction of the Court of Naples, except where mandatory consumer-protection rules provide otherwise.
10. Contact
For any information about these Terms and Conditions, you can contact Double G Travel Srls, Via E. Gianturco 92, 80142 Naples (NA), Italy, by writing to info@doublegitaly.com.