Data Controller
The Data Controller for the personal data collected through this website is Double G Travel Srls, with registered office at Via E. Gianturco 92, 80142 Naples (NA), Italy, VAT number IT11105451212. For any request concerning the processing of personal data, please write to info@doublegitaly.com.
Data collected
Through the contact form on the site we collect the following data, voluntarily provided by the user:
- first and last name;
- email address;
- phone number;
- the type of request selected (e.g. transportation, accommodation, experiences, partnership, other);
- a message describing the trip or service requested.
The site also automatically collects the technical logs generated by normal browsing (IP address, browser type, operating system, pages visited, date and time of access), which are necessary for the operation and security of the site.
Purposes of processing
Data collected through the contact form is processed to respond to the information requests received, to prepare tailored proposals and quotes for the organisation of luxury trips and experiences, and to manage correspondence and any pre-contractual relations with the user. Technical logs are processed solely to ensure the correct operation, security and stability of the site.
Legal basis for processing
The processing of data provided through the contact form is based on Article 6(1)(b) of Regulation (EU) 2016/679 (GDPR), as it is necessary for the performance of pre-contractual measures taken at the request of the data subject, and on Article 6(1)(f) of the GDPR, with regard to the Data Controller’s legitimate interest in the security, stability and correct operation of the site.
Providing the data requested in the contact form is optional; however, failure to provide the mandatory fields makes it impossible to process the request.
Processing methods and data retention
Data is processed using IT tools, following logic strictly related to the purposes indicated, and in a manner that guarantees its security and confidentiality. Data collected through the contact form is retained for a maximum period of 24 months from the date the request is received, unless a longer retention period is required to comply with legal obligations or to establish, exercise or defend a legal claim.
Data recipients
Personal data may be made accessible, for the purposes indicated above, to parties acting as data processors, including:
- the hosting provider Aruba S.p.A., which hosts the site and its data on servers located within the European Union;
- the service used to send emails via the SMTP protocol (FluentSMTP plugin), used exclusively to deliver communications relating to requests received through the site.
Data is not disclosed to third parties for marketing purposes and is not otherwise disseminated.
Data transfer
All data is stored on servers located within the territory of the European Union. At present, no transfer of personal data to non-EU countries is envisaged.
Cookies
This site uses exclusively:
- technical cookies, necessary for the site to function, which do not require prior consent under applicable law;
- technical caching cookies generated by the WP Rocket plugin, used to optimise performance and page loading times.
At present, no profiling, marketing or analytics cookies are used, nor are any third-party cookies. Should such tools be introduced in the future, this policy and the site’s cookie management tools will be updated accordingly, and the user’s prior consent will be requested.
Multimedia content on the site
The audio and video content on the site, including any background music, is hosted directly on our own servers (self-hosted) and does not rely on third-party players or services. Using it therefore does not involve any transfer of data to external parties.
Data subject rights
As a data subject, under Articles 15-22 of the GDPR, you have the right to ask the Data Controller at any time for:
- access to your personal data (Art. 15);
- rectification of inaccurate data or completion of incomplete data (Art. 16);
- erasure of your data, in the cases provided for by law (Art. 17);
- restriction of processing (Art. 18);
- data portability, where technically feasible (Art. 20);
- objection to processing (Art. 21);
- not to be subject to a decision based solely on automated processing (Art. 22).
To exercise these rights, simply write to info@doublegitaly.com.
Complaint to the Supervisory Authority
If you believe that the processing of your personal data violates applicable law, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali), following the procedure described on its official website: www.garanteprivacy.it.
Changes to this policy
The Data Controller may update this privacy policy to reflect regulatory changes or changes in how data is processed. Any changes will be published on this page.
Contact
For any information regarding the processing of your personal data, you can contact the Data Controller, Double G Travel Srls, Via E. Gianturco 92, 80142 Naples (NA), Italy, by writing to info@doublegitaly.com.